Urgent Care

Although our personal counseling service operates on an appointment basis, a student may face an urgent concern or a crisis that feels too overwhelming to wait for a scheduled appointment. We offer urgent care services and will make special arrangement to student in a crisis situation or need to meet a counselor immediately or urgently.

Seek Help during Office Hours

Drop-in crisis assessment and intervention for urgent concerns

    Office: Room 5003 (via Lift 3)
Opening hours: 8:45 am - 12:45 pm and 2:00 - 5:30 pm MON - FRI
  Make Online Appointment with Student Counselor
Seek Help during Non-office Hours
  24/7 HEARing (Tel: 8208 2688)
    This is a 24-hour helpline exclusively for all HKUST students. Professional counselors are from Christian Family Service Centre. Please be assured that conversations will be kept strictly confidential.
  Other Community Helplines

Caritas Family Crisis Support Hotline 明愛向晴熱線
Tel: 18288 (24-hour hotline)

  ÷ Hong Kong Federation of Youth U Line 香港青年協會大學生專線
Tel: 2777-0309 (2:00 pm - 2:00 am MON - SAT)


Suicide Prevention Service 生命熱線
Tel: 2382-0000 (24-hour hotline)


The Samaritan Befrienders Hong Kong Hotline 香港撒瑪利亞防止自殺熱線
Tel: 2389-2222 (24-hour hotline) or Email: touch@sbhk.org.hk


The Samaritans 撒瑪利亞會 (13 Danger Signs of Suicide Risk)
    Tel: 2896-0000 or Befriending Email: jo@samaritans.org.hk
(24 Hour Multi-Lingual Suicide Prevention Services)


Tel: 3971 1000 (9:30 am - 9:30 pm MON - SAT)


The Family Planning Association of Hong Kong 香港家庭計劃指導會
Tel: 2572-2222


情性地帶計劃 - 香港明愛青少年性健康支援及輔導熱線
Tel: 6188-5555
When Safety is of Immediate Concern
  On campus (report of top emergencies)
Security Office Tel: 2358-8999
  Off campus Tel: 999
  Hospitals nearest Campus
    - Tseung Kwan O Hospital (Hang Hau) Tel: 2208-0111
- United Christian Hospital (Hip Wo St., Kwun Tong) Tel: 2379-9611
- Prince of Wales Hospital (Shatin) Tel: 2632-2211
- Kowloon Hospital (Mong Kok) Tel: 3129-7111


Self-help Guidelines

  Critical Incident Management Procedures (CIMP)
  Handling Students in Personal Difficulties (Guidelines)
  Handling Students in Personal Difficulties (Quick Guide)
  Services for Students with Special Needs







Helping Students in Personal Difficulties

Other Resources